Reviews

"Surpassed All Expectations!" I recently had the pleasure of experiencing customer service that surpassed all expectations, setting a new standard for excellence. From start to finish, my interaction with Tucker Wells and the Storm Guardian Generators service team was nothing short of outstanding. First and foremost, the representatives displayed an unparalleled level of professionalism and courtesy. Their approach was not just about solving problems but about creating a positive and memorable experience. It was evident that they were genuinely committed to ensuring customer satisfaction. One of the standout qualities displayed by Tucker was the promptness of his responses to my inquiries. Every query or concern was addressed with remarkable speed, leaving no room for frustration or uncertainty. It was refreshing to receive such swift and efficient assistance, proving that this company values its customers' time as much as they do. Moreover, the depth of knowledge exhibited was truly impressive. Tucker and the team not only had a comprehensive understanding of the products/services offered but also demonstrated a keen ability to provide relevant and insightful information. This level of expertise instilled confidence in me as a customer, knowing that I was in capable hands. What truly set this customer service experience apart was the personalized touch. The representatives went above and beyond to make me feel valued and understood. They didn't just resolve my issues; they took the time to listen attentively, empathize with my concerns, and ensure that I felt genuinely cared for. This level of empathy and human connection is a rarity in today's fast-paced business world and deserves special recognition. In conclusion, my encounter with Tucker Wells and Storm Guardian Generators was nothing short of exceptional. It served as a shining example of how businesses should prioritize and execute customer service, I wholeheartedly applaud the entire team for their unwavering commitment to excellence.

"Fantastic Experience!" Fantastic experience from start to finish. George Gore who just finished the start-up appointment taught me everything I needed to know about he generator and left me more knowledgeable and mentally prepared for any situation. Will definitely recommend Storm Guardian Generators to others and I hope to have a good solid professional relationship in the future. A+ !!

"Incredible!" Storm Guardian in Pearland helped me transition the whole house generator maintenance and warranty from previous owner to me when we purchased our new home. Dawna’s excellent knowledge and communication answered all my questions, set up my maintenance visit and schedule, and located all previous files/maintenance reports on my system. The process was easy but thorough.

"Very Satisfied!" I am a very satisfied customer of Storm Guardian Generators. Jeff has been my installation and service advisor and one thing that made the whole experience great is that Jeff explained what processes were going to happen, how the installation would work, and importantly when it would all happen. True to his word, the whole process occurred where, how, and when it was promised. That doesn't happen often and should be recognized when it does. Thank you Jeff.

"Definitely Recommend!" Very glad I got our generator from Storm Guardian Generators. Jeff took care of everything and made sure we had a great installation and operations experience. Would definitely use again. Already had several power interruptions lasting a few hours, after a few seconds the power came back on seamlessly and life went on normally. With an on-going maintenance plan from SGG, am confident we are ready for the next emergency! Very glad I got our generator from Storm Guardian Generators. Jeff took care of everything and made sure we had a great installation and operations experience. Would definitely use again. Already had several power interruptions lasting a few hours, after a few seconds the power came back on seamlessly and life went on normally. With an on-going maintenance plan from SGG, am confident we are ready for the next emergency!

"The Best!" Storm Guardian was easy to work with from start to finish. The office kept me informed through every step..there were NO surprises. The install crew's kept the site clean. On completion Jason Hatfield walked us through operation of the Unit. He was very knowledgeable an informative. Would highly recommend.

"Easily Recommend!" Jeffrey Weisell at Storm Guardian Generators did an excellent job in explaining all the generator options for our home. He made the process easy and followed up with us each step of the way. He helped to make the process of getting our generators up & running smoothly and quickly. I would easily recommend Jeff when it comes to helping others size their generator needs.

"Highly Recommend!" Back story- When we 1st purchased our home in 2018, I told my wife let's get a whole house generator. Nope, she said, then the 2021 winter storm. Because of medical issues, now she is ready. I did my due diligence & got 4 quotes. Of the 3, my wife liked Tucker & Storm Guardians. She felt he was honest, upfront & not just trying to make a sale. I wanted to check a few other installers, so I dragged out the process. But in the end, we went with Storm Guardians. Tucker & Storm Guardians even matched the offer of 1 of the other companies & pointed out a warranty item that was missing. Of the recommended generator for our size home(4k sq ft) & appliances for $500 more we went up & will not have a problem running everything at one time. My wife is an artist & we are adding an art studio & the size that we have will more than handle the load. I would recommend Storm Guardians & Tucker to anyone looking to purchase a while home generator. The big box stores may have a lower price, etc, but they will get you in the long run with the essentials that you need. The concrete base. Depending on the location of your generator the length of the gas line, warranty, etc. 1 of the quotes was from a big box, but they farm out the installation, so why not go with 1 of the independents.

"Great Customer Service!" The experience with Storm Guardian was really good from my initial phone call all the way through installation. Our salesman, Tucker Wells, was able to answer all my questions and explain the process completely. Tucker did not try to sell me more generator than I needed. Through Generac he was able to make sure we got the full warranty on the unit. Additionally, the office staff kept me up to date on all the next steps, including scheduling, installation, and inspections. The installers were professional and respectful of our property. Overall a very good experience. A+.

"Just Awesome!" Storm Guardian has been great to do business with. They explained every step of the installation in advance and planned ahead for every phase. They kept us informed throughout the process and the installation was very professional, as was the the crew that did the installation. The office staff was very friendly and took care of the registration process for our extended warranty. I highly recommend Storm Guardian Generators.